Terms and conditions

TAGS Terms and Conditions 2018

Driver Karen Brown certificate of competence 740443
Accreditation number: 601/5037/3  R/601/7849


a) CLIENT shall mean a customer who contracts with TAGS for TAGS services b) CONTRACT shall mean the contract of’ transportation between the Client and TAGS. c) TAGS shall, where the context so admits include TAGS, officers, servants or agents and also any other sub-contracting party whom TAGS is authorised and permitted to use under these conditions.


a) Where the Client is not the owner of some or all of the consignment, the Client hereby warrants that they are for all purposes the lawful and duly authorised agent for the owner or owners thereof and that they hereby accept these conditions for themselves and for and on behalf of any person having an interest in the consignment. b) TAGS may employ and engage the services of any other Transporter for the purpose of full-filling the contract and any such other Transporter shall have the like rower to sub-contract on like terms. c) TAGS enters into the contract for and on behalf of itself, and its officers, servants and sub-contractors, all of whom shall be fully entitled to the benefits of the contract and shall be under no liability whatsoever to the Client or anyone claiming through it in respect of a consignment in addition to or separately from that of the Transporter under the contract.


These shall be payable upon collection of the consignment unless otherwise agreed less the deposit. Where an agreed later date for payment is not met then an interest rate of 5% over base rate per day will be applied. If the booking is cancelled less than 72 hours before date of booking the client is due to pay the full amount quoted less waiting time. A £65 booking fee is to be made at the time of booking and is non-refundable if the booking is cancelled within 14 days of booked date.


If the client loads or unloads the consignment he shall fully indemnify TAGS against all losses, liabilities, costs, expenses, claims or actions suffered or incurred by the Client. If the Client requires TAGS to load and unload it is the Clients responsibility to advise TAGS of any previously experienced problems with loading, unloading and transporting.


It is a legal requirement that your horse has a passport whilst being transported. It is the client’s responsibility to make sure this is available for inspection and note it is required to travel with the Horses. TAGS will deny travel if a valid passport is unavailable and a full cancellation charge will be made to the client.


The Client shall be liable to TAGS for all costs, damages and expenses suffered by TAGS in respect of unreasonable delays due to additional time taken at either the point of departure or arrival in excess of 30 minutes, at the absolute discretion of TAGS and be subject to an additional charge calculated by TAGS hourly rate.


TAGS shall not be liable for any delays due to road or loading conditions.


Unless agreed in writing, the method and route of transit shall be at the sole discretion of TAGS.


The Client confirms that the Horse has been correctly described and that any travel or loading issues have been advised. Should the Horse become unsettled during the transportation TAGS reserves the right to sedate your Horse and/or call out an emergency vet to sedate your horse. If the horse demonstrates dangerous behaviour whilst attempting to load it will be denied travel and a call out fee charged. Whilst every care is taken all horses are carried at the client/owner’s risk. TAGS, its servants and agents shall be under no liability in contract or otherwise for the death, illness escape or of injury to any Horse and damage to any goods. TAGS Care and Custody insurance is £10,000 per Horse being transported. If the horse has a higher value it is the Clients responsibility to take additional insurance. TAGS is not liable for 3rd party or liability insurance; it is the client’s responsibility. All Horses are required to have an insurance policy held by the owner/client. The Client is liable for repair costs should their animal damage the box during transportation. TAGS recommend horses wear tail guards and travel boots or bandages. TAGS is able to supply/hire these items if you require, please notify TAGS on booking.


TAGS has the right to deny travel should we consider the horse’s unfit for travel or believes the Horse/s have symptoms suggesting they are carriers of an infectious or contagious disease. A cancellation charge of 50% of the total amount will be made to the client to cover call out costs. It is the client’s responsibility to ensure the Horse/s is fit for transportation and to the best of their knowledge free of infectious or contagious diseases.


Making and confirmation of a booking creates a contract between Client and TAGS and it is understood and agreed that the Client has read, agrees and accepts the above terms and conditions of transport.

    I, The above named, confirm that I have read, understood and agree to the terms and conditions of the TAGS website listed above.